Prior to purchasing a cat mirror I emailed to ask if it could be painted to look like my 3 cats. According to the website product description, it could, although I wanted to verify. I was told “yes”. I sent in photos and pointed out to pay attention to spots and ear coloring. I was asked to email more photos. I Emailed more photos. I made it clear to contact me with any questions. Once the mirror arrived I was in shock to see my cats were painted in stripes. I have 2 spotted cats and one all black. Only one cat was painted correctly, the all black one. I called to see if this was a mistake. No one called me back. I took it upon myself to repaint the other two cats to look like my spotted cats since I could not get a hold of anyone. Now, they look like my cats, thankfully I was able to do this , but if I was not an artist myself I would have been stuck. All I wanted was to make sure they were painted in spots and had a color variation on the ears. I was not expecting exact replicas. Really how difficult could it have been to paint spots ? The mirror also arrived with an extremely strong chemical smell that lingered for weeks. I had to place the mirror outside for days. This company has horrible customer service and questionable artist.